Ball Battle Support
Need help with Ball Battle? We’re happy to help.
Contact us
Email: asar.innovations@gmail.com
We usually reply within 2 working days. Please include:
- Your device model
- Your iOS version
- A screenshot, if you can
Frequently asked questions
How do I play online or ranked?
Online and ranked battles need Game Center. Open iPhone Settings → Game Center, sign in, then come back to the game. VS Bot, 2 Players, the Crusade and your Collection all work without it.
My progress isn’t on my new device
Progress syncs through iCloud. Make sure you’re signed in to the same Apple Account with iCloud turned on, open the game on both devices, and give it a moment to sync.
I bought something but didn’t get it
Go to Shop → Restore Purchases. If it still doesn’t show up, email us with the date of the purchase (you can find it in Settings → [your name] → Media & Purchases → View Account → Purchase History).
How do I use a voucher code?
Go to Settings → Redeem Code and type the code. Each code can be used once per player. Some codes need you to be signed in to iCloud.
How do I change my ad privacy choices?
In the EU, UK and some other regions, open Settings → Ad Privacy Choices. Everywhere, you can control tracking in iPhone Settings → Privacy & Security → Tracking.
How do I start over?
Settings → Reset Progress erases your progress on all your devices. Your name, purchases and used voucher codes are kept. This can’t be undone.
I found a bug or have an idea
We’d love to hear it. Email us at asar.innovations@gmail.com.
Privacy
Read our privacy policy: asar-official.com/en/ball-battle/privacy